Privacy Policy

Email address (entered at checkout). Intake answers (trade, state, owners, capital, services, pricing approach, and the owner decisions recorded in your founders worksheet). Anything you type into the intake chat or the Operator’s Room chat, and anything you save in your working document. Payment metadata from Stripe (last four digits and country, never full card number). Basic usage analytics (page views, session timing).

To assemble and deliver your document pack. To answer questions about your own documents in the Operator’s Room chat. To support your account and answer questions. To improve the product in aggregated and anonymized form, which you can turn off in your account settings.

Stripe (payment processing). Supabase (database and auth). Anthropic (AI document generation and the Operator’s Room chat). Voyage AI (turns the text of your documents into search vectors so the chat can find the right passage). Resend (transactional email). Inngest (background job orchestration). Vercel (hosting and page performance measurement). We do not sell your data. We do not share your intake answers with anyone outside of these processors.

All data is encrypted in transit (HTTPS) and at rest. Access to your intake and documents is restricted by row-level security to your authenticated session.

We retain your intake answers, chat transcripts, and documents indefinitely so you can re-download them. To delete your data, email hello@crewplaybook.com. Deletion is irreversible.

You have the right to access, correct, export, and delete your data. Email hello@crewplaybook.com to exercise these rights. California residents have additional rights under the CCPA; European residents have rights under the GDPR. We honor both.

We use first-party cookies for authentication and session management. We do not use third-party advertising trackers. Vercel Speed Insights measures page performance without cookies and without identifying you.

Privacy questions: hello@crewplaybook.com.